This policy explains how ROAM collects, uses and handles information when you explore places, find homes, connect with people and use our platform.
We may collect information you provide directly to ROAM, including your name, email address, account information, profile details, inquiries, saved preferences, messages, and information you submit when using our services.
We may also collect certain technical information automatically, such as device information, browser type, IP address, approximate location, pages visited, referring pages, and interactions with the ROAM platform.
We use information to operate and improve ROAM, personalize your experience, provide relevant homes, destinations, people, experiences and relocation information, respond to inquiries, maintain accounts, and communicate with you.
Information may also be used to protect the platform, prevent misuse, understand how ROAM is used, and develop new products and features.
When you use Ask ROAM or other AI-powered features, the information you submit may be processed to generate responses and recommendations.
Do not submit passwords, financial account credentials, identification numbers, or other highly sensitive information through Ask ROAM.
ROAM may work with property agencies, agents, hosts, relocation specialists, experience providers, technology providers, analytics services and other partners necessary to operate the platform.
When you request information, a viewing, an experience, relocation assistance, or another partner-provided service, relevant information may be shared with the appropriate provider so they can respond to your request.
ROAM may use cookies and similar technologies to remember preferences, understand platform usage, improve performance, measure engagement and support security. Your browser may allow you to limit or disable certain cookies.
We retain information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, protect the platform and maintain legitimate business records. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Depending on where you live, you may have rights regarding access, correction, deletion, restriction or other uses of your personal information. You may also unsubscribe from non-essential marketing communications using the options provided in those communications.
ROAM is designed for people exploring and living across multiple countries. Information may therefore be processed or stored in jurisdictions different from the country where you live. Applicable privacy protections may differ between jurisdictions.
We may update this Privacy Policy as ROAM evolves. When material changes are made, we may update the effective date or provide additional notice where appropriate.
Questions or requests concerning this Privacy Policy can be sent to YOUR-EMAIL@DOMAIN.COM.